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UNCLASSIFIED
Dear
Thanks for your feedback and enquiry regarding your subclass 600 visa application.
We understand that you are frustrated with the delay in processing your visa application. We aim to finalise visa applications quickly and efficiently, however we assess applications on a case-by-case basis, and actual processing times can vary due to individual circumstances. In your case, there was a system issue which incorrectly caused another client’s record to be linked to your own application. Please be reassured that your personal information remains secure, and we have escalated this issue to our systems team for resolution. This is a complex issue and may still take some time for the systems team to further investigate. Unfortunately we are unable to finalise your application until the system issue is resolved.
Due to large volumes of applications and enquiries, we are unable to respond to further emails from you in regard to the status of this application. However we assure you that we will seek to finalise your application as soon as we can. We will contact you if further information is required, or when the application is finalised.
PLEASE DO NOT REPLY TO THIS EMAIL. This mailbox is not monitored and any emails received to this mailbox will not be read or responded to.
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